TaxiSlot Privacy Policy — Data Protection for Malaysia Players

1. Introduction and Our Commitment

TaxiSlot understands that your trust is our most valuable asset. When you register and play on our platform, you entrust us with your personal information — and we do not take that trust lightly.

This Privacy Policy is designed to give you a complete and clear picture of how TaxiSlot handles your personal data. We avoid complicated legal language — we believe you deserve to know what happens with your information in plain, easy-to-understand terms.

TaxiSlot operates on strong data protection principles: minimal collection, clear purpose, secure storage, and full respect for your privacy rights as a user of our platform.

2. Information We Collect

TaxiSlot only collects information that is genuinely necessary to operate our platform safely and effectively. Below are the categories of information we collect and the reasons we collect them:

Data Categories	Example Information	Purpose of Collection
Identification Data	Full name, date of birth, MyKad / passport number	KYC identity verification, fraud prevention
Contact Data	Email address, phone number, residential address	Account communications, security notifications
Financial Data	Bank account number, e-wallet details, transaction history	Deposit and withdrawal processing
Usage Data	Gaming history, login records, session duration	Platform improvements, responsible gaming
Technical Data	IP address, device type, web browser, cookies	Account security, experience optimisation

Information We Do Not Collect

TaxiSlot never collects information unrelated to platform operations, including sensitive biometric data, medical information, political views, or religious beliefs. We only collect what is strictly necessary.

3. How We Use Your Information

Every piece of information we collect serves a clear purpose. TaxiSlot uses your data for the following:

• Account Management: Creating, managing and verifying your player account, including required KYC processes.
• Transaction Processing: Processing deposits, withdrawals and all financial activities securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering and suspicious activities.
• Customer Support: Helping you resolve issues, answer enquiries and handle complaints effectively.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.
• Platform Improvements: Analysing aggregated usage data to improve your gaming experience.
• Marketing Communications: Sending information about relevant promotions and offers — only where you have given your consent.

4. Sharing Information with Third Parties

TaxiSlot does not sell, rent, or commercialize your personal data to any third party. However, in certain situations, we may need to share your information with selected parties to keep the platform running smoothly:

• Payment Providers: Required transaction information is shared with trusted payment processors such as FPX and e-wallet providers to complete your transactions.
• Game Providers: Minimal game data required is shared with game software providers to ensure a smooth and fair gaming experience.
• KYC Verification Services: Identity document information is shared with licensed verification service providers to fulfil compliance obligations.
• Legal Authorities: We will disclose information when required by law, court order, or a valid request from a competent authority.

All third parties we work with are contractually required to maintain the confidentiality of your data and use it only for specified purposes. They are not permitted to use your data for any other purpose without your consent.

5. Use of Cookies and Tracking Technologies

TaxiSlot uses cookies and similar technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our platform. Here are the types of cookies we use:

Required Cookies

These cookies are required for the platform's core functionality and cannot be disabled. They include login session cookies, security tokens, and basic platform preferences. Without these cookies, the platform cannot function properly.

Optional Cookies

Analytics and marketing cookies are entirely optional. You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect your experience on the platform.

6. Data Security and Protection Measures

Your data security is the absolute top priority for taxislot. We continuously invest in security infrastructure to ensure your information is always protected. Key security measures we employ include:

1. 256-bit SSL/TLS Encryption — All data transmitted between your device and our servers is encrypted using the highest industry standards, rendering it unreadable if intercepted.
2. Strict Access Controls — Only authorized personnel with a legitimate business need may access players' personal data. All access is logged and audited regularly.
3. 24/7 Monitoring — Our systems are monitored around the clock by our security team to detect any unauthorized access attempts or suspicious activity.
4. Two-Factor Authentication — We encourage and support two-factor authentication for all player accounts as an additional layer of protection.
5. Regular Penetration Testing — Our platform undergoes regular security testing and audits by independent third parties to identify and address any vulnerabilities.
6. Secure Data Backup — Data is automatically backed up and stored in a separate, secure location to ensure recovery in the event of any technical incident.

7. Your Rights as a Data Owner

TaxiSlot fully recognizes your rights as the owner of your own personal data. You have the following rights, which you may exercise at any time:

To exercise any of the above rights, contact the TaxiSlot support team via live chat or email. We will process your request within 30 business days. Please note that some requests may require additional identity verification to ensure your account's security.

8. Data Retention Period

TaxiSlot does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Data Type	Retention Period	Justification
Active Account Data	For the duration of the active account	Platform operational requirements
Transaction Records	7 years after transaction	Financial legal obligations
KYC Documents	5 years after account closure	AML/KYC Compliance
Security Logs	2 years	Security incident investigation
Marketing Data	Until consent is withdrawn	User consent

9. Children's Privacy

The taxislot platform is strictly for users aged 18 and above. We do not knowingly collect any information from minors. Should we discover that we have collected data from anyone under the age of 18, we will immediately delete that information and close the account in question.

If you as a parent or guardian believe your child has registered on our platform, please contact us immediately at [email protected] so that we can take appropriate action promptly.

10. Changes to This Privacy Policy

TaxiSlot reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or platform operations. The updated effective date will always be shown at the top of this document.

For significant changes that directly affect how we process your data, we will provide at least 14 days' notice before the changes take effect. Continued use of the platform after notice is given will be considered your acceptance of the updated terms.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the TaxiSlot privacy team is ready to assist. You can reach us via:

You can also reach us via the live chat feature available on our platform. Our support team operates 24 hours a day, 7 days a week to ensure every concern is addressed promptly and professionally.